Multi-Channel Support Services for
Pharma SFA System

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Support Escalation Matrix

In case of dissatisfaction with the services rendered or support incompatibility, the client can escalate to contacts mentioned below depending on priority levels.

1

Level 1 Escalation


Customer Success Lead


If not resolved within the stipulated timeline, you can escalate to Level 2.

2

Level 2 Escalation


Customer Success Manager


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